NRD Painting (PaintOps) Privacy Policy

Effective Date: August 26, 2026

These Privacy Policies also apply to PaintOps SMS messaging

NRD Painting (“NRD Painting,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with NRD Painting, including when you visit our website, request an estimate, communicate with us, or receive communications from us by text message, phone, or email.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Name

  • Mailing or property address

  • Email address

  • Telephone and mobile phone numbers

  • Information about your painting or home-improvement project

  • Appointment and scheduling information

  • Estimate and project information

  • Communications and correspondence with NRD Painting

  • Information submitted through our website, contact forms, estimate-request forms, or customer relationship management (CRM) system

  • Information necessary to process payments or provide requested services

We may also automatically collect limited technical information when you visit our website, such as IP address, browser type, device information, and website usage information.

2. How We Use Your Information

NRD Painting may use your information to:

  • Respond to inquiries and requests for information

  • Schedule estimates, appointments, and services

  • Prepare and provide estimates and proposals

  • Communicate with you regarding your project

  • Provide customer service and support

  • Send appointment reminders and project updates

  • Follow up regarding estimates and services

  • Request customer feedback and reviews

  • Provide information about NRD Painting's services when you have provided the appropriate consent

  • Process payments and maintain business records

  • Improve our website, services, and customer experience

  • Comply with applicable laws and legal obligations

  • Prevent fraud, misuse, or unauthorized activity

3. SMS/Text Messaging Privacy

If you provide consent to receive text messages from NRD Painting, we may use your mobile phone number to send SMS messages related to our services and your relationship with NRD Painting.

Depending on your consent and the messaging program, messages may include:

  • Estimate follow-ups

  • Appointment confirmations and reminders

  • Scheduling communications

  • Project updates

  • Service-related notifications

  • Customer service communications

  • Project completion follow-ups

  • Review or feedback requests

  • Other communications specifically described at the time you provide consent

Message frequency varies. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to an NRD Painting text message. You may request assistance by replying HELP or by contacting NRD Painting using the contact information provided on our website.

Opting out of SMS messages will not prevent you from contacting NRD Painting by phone, email, or other available methods.

Mobile Information and SMS Consent

NRD Painting does not sell, rent, or share your mobile phone number, SMS opt-in information, or messaging consent data with third parties or affiliates for their own marketing or promotional purposes.

Your mobile information and SMS consent will not be transferred or provided to third parties or affiliates for their marketing or promotional purposes.

NRD Painting may use service providers, including technology and communications providers, to help us operate our business and provide requested services. Such providers may process information on our behalf solely for purposes necessary to provide those services and are not authorized to use your mobile information or SMS consent for their own marketing or promotional purposes.

Your consent to receive SMS messages from NRD Painting applies specifically to NRD Painting's messaging program and is not transferable to another company, organization, or marketing program.

4. How We Obtain SMS Consent

NRD Painting may obtain SMS consent through:

  • Our website and online forms

  • Customer intake and estimate-request forms

  • In-person interactions

  • Telephone or verbal consent when appropriately documented

  • Our CRM and customer-management processes

  • Other customer interactions where the customer is clearly informed that they are consenting to receive SMS communications

When requesting SMS consent, NRD Painting will provide information about the nature of the messages, message frequency, applicable message and data rates, and how to opt out.

We do not consider merely providing a telephone number to NRD Painting to constitute consent to receive recurring SMS messages.

5. Sharing of Information

NRD Painting may share personal information with trusted service providers when reasonably necessary to operate our business or provide services to you. Examples may include:

  • CRM and customer-management software providers

  • SMS and telecommunications providers

  • Website and hosting providers

  • Payment processors

  • Scheduling and business-management software providers

  • Contractors or service providers working on behalf of NRD Painting when necessary to provide requested services

These service providers may only receive information reasonably necessary to perform their services.

NRD Painting does not sell personal information.

As stated above, mobile phone numbers and SMS opt-in/consent information are not shared with third parties or affiliates for their own marketing or promotional purposes.

NRD Painting may disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect the rights, property, or safety of NRD Painting, our customers, or others.

6. Cookies and Website Technologies

Our website may use cookies, analytics tools, pixels, or similar technologies to improve website functionality, understand website traffic, and improve our marketing and customer experience.

You may be able to control or disable certain cookies through your browser settings.

7. Third-Party Websites and Services

Our website or communications may contain links to websites or services operated by third parties. NRD Painting is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party website you visit.

8. Data Security

NRD Painting takes reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, communicate with customers, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Children's Privacy

Our services and website are not directed toward children under the age of 13. NRD Painting does not knowingly collect personal information from children under 13.

11. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information.

You may also:

  • Opt out of SMS communications by replying STOP

  • Request SMS assistance by replying HELP

  • Unsubscribe from marketing emails using the unsubscribe instructions included in those emails

  • Contact NRD Painting regarding questions about your personal information

Please note that opting out of marketing communications may not prevent us from sending necessary service-related communications, such as information required to complete a transaction or provide a service you have requested.

12. Changes to This Privacy Policy

NRD Painting may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

When we make changes, we will update the “Effective Date” at the top of this Privacy Policy. We encourage you to periodically review this page for the most current version.

13. Contact Us

If you have questions about this Privacy Policy or NRD Painting's privacy practices, please contact us:

NRD Painting
Omaha, Nebraska
Phone: [NRD PAINTING PHONE NUMBER]
Email: [NRD PAINTING EMAIL ADDRESS]
Website: [NRD PAINTING WEBSITE]

Important SMS Notice: By voluntarily opting in to receive SMS communications from NRD Painting, you acknowledge that message frequency may vary and that message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or contact NRD Painting using the contact information above.